Report content

Trust & Safety · 24/7 intake

Use this form to report any listing, user, or message that violates our Acceptable Use Policy. Rights holders can also use this form to submit DMCA / EU DSA takedown notices.

Violation category

Link or listing ID

Paste the full rented.live URL or the listing ID.

Your name

Your email

I am the rights holder, or am authorised to act on behalf of the rights holder (required for DMCA / IP claims).

Describe the violation

What did you see? Include dates, usernames, and any context that helps us act quickly.

I declare under penalty of perjury that the information in this report is accurate and, where applicable under 17 U.S.C. § 512, that I have a good-faith belief the use complained of is not authorised by the rights holder, its agent, or the law.

Reporting & takedown process

1. Intake (0–24 hours)

Every submission is logged with a case ID, timestamp, IP, reporter identity, and the specific URL or listing ID. Reports are routed to the on-call Trust & Safety analyst. Acknowledgement email goes out within 24 hours.

2. Triage & interim measures (24–48 hours)

Adult content, violent extremism, counterfeit goods, and credible safety threats are immediately demonetised and hidden pending review — payouts are frozen, the listing is removed from search, and any in-flight booking is cancelled with a full refund. Lower-severity reports remain visible during review.

3. Investigation (≤72 hours)

Analysts review the listing, message logs, image hashes (PhotoDNA & perceptual hashing for known abusive material), and the user's history. For DMCA claims we follow 17 U.S.C. § 512 — including issuing a counter-notice opportunity to the accused user.

4. Decision & notice

Both the reporter and the affected user receive a written decision with the policy clause cited. Decisions are appealable once, in writing, within 14 days.

5. Repeat-violator policy ("three-strike")

Strike 1: Listing removed, written warning, mandatory re-acceptance of the AUP.
Strike 2: 30-day suspension of listing & payout privileges, Stripe Connect account placed under enhanced review.
Strike 3: Permanent account termination, Stripe Connect account closed, device & payment-instrument fingerprint added to our re-registration blocklist.
Zero-tolerance categories (CSAM, violent extremism, counterfeit designer goods, doxxing) skip the strike system and trigger immediate permanent termination plus, where required, a NCMEC / law-enforcement referral.

6. Programmatic enforcement

Every uploaded image is screened by an automated nudity / weapons / hate-symbol classifier before the listing goes live.
Listing titles and descriptions are scanned against a regularly updated blocklist (counterfeit brand markers, off-platform payment terms, hate-speech tokens).
Image hashes are matched against PhotoDNA (CSAM) and an internal hash list of previously removed counterfeit and infringing items.
Stripe Radar rules flag transactions that match known fraud or sanctions signatures, blocking payouts pending manual review.

7. Designated contacts

Trust & Safety: safety@rented.live
DMCA Designated Agent: dmca@rented.live (also registered with the U.S. Copyright Office)
EU DSA Single Point of Contact: dsa@rented.live
Law-enforcement requests: legal@rented.live

Full policy text: Acceptable Use Policy · Terms & Conditions